Job Details:
IT Service Desk Engineer UWTSD Lampeter UK Jobs – We invite you to apply and provide IT support for end users to receive support and maintenance within the University’s desktop computing environment such as in-house computer systems, desktops, laptops, peripherals, AV equipment, and translation equipment.
The role of the Service Desk Engineer is to provide 1st and 2nd line IT support for end users to receive support and maintenance within the University’s desktop computing environment such as in-house computer systems, desktops, laptops, peripherals, AV equipment, and translation equipment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment whilst ensuring optimal workstation performance.
An essential part of your role will be to log requests and incidents via the IT Service Desk system and provide end-user assistance (in person, by telephone, or via e-mail) in a timely and accurate fashion.
You will be expected to work effectively and proactively without supervision, as well as provide appropriate support and guidance to junior members of the team.
Support development and implementation of networking projects and new technology installations
and Conduct research on desktop products in support of PC procurement and development efforts.
| Posted Date | May 10, 2023 |
| Job Location | Lampeter, UK |
| Salary | £24,715 to £28,131 Per Annum |
| Hours | Full-Time |
| Close Date | Open |
Job Responsibilities:
- Apply working knowledge of theory & practice to perform on-site troubleshooting, diagnosis, and resolution of complex PC and AV problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
- Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring PC performance via the IT Service Desk software.
- Recommend, schedule, and perform PC/Network, hardware, and peripheral equipment improvements, upgrades, and repairs.
- Accurately document instances of hardware failure, repair, installation, and removal.
- Demonstrate continuous specialist development by acquiring relevant skills and competencies in order to support the development and implementation of new computer projects and new hardware installations.
- Monitor and test network performance and provide network performance statistics and reports.
- Provide guidance and knowledge sharing with team members on technical issues as appropriate.
- Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations
- Receive and respond to incoming calls, tickets, and/or e-mails regarding desktop and network problems via telephone, tickets, and e-mail, ensuring courteous, timely, and effective resolution of end-user issues.
- Provide in-person IT support via the IT Service Desk walk-up desk.
- As required, provide telephone support cover for the Central Service Desk Team, in order to maintain the IT Service Delivery Department’s support provision
- Provide technical support to staff and students on the University’s VLE (Virtual Learning Environment) system including module and plagiarism software support.
- Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
- Maintain an accurate and up-to-date inventory of all desktops, laptops, monitors, keyboards, hard drives, and other peripheral equipment.
- When required, install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
- Plan, organize, and prioritize own work and resources in order to achieve agreed goals.
- Collaborate with other team members to ensure efficient operation of the University’s PC and network environments.
- Working technical knowledge of current protocols, operating systems, and standards
- To support specific academic events such as conferences, seminars, and other special events as directed.
- Create technical guides and knowledge base articles for IT systems, processes, and procedures, as well as ensure they are kept up to date.
- Liaise with third-party support and PC equipment vendors.
- Support the transportation of IT equipment including the setting up and dismantling of physical hardware
- Ensure that IT Service Delivery areas are organized and well-maintained working environments
- Please view the Job Description for further details and to find a list of the essential and desirable ‘Person Specification’ criteria.
Job Requirements:
- The good general level of education.
- Excellent customer service skills
- Previous experience in providing high-quality technical support.
- Good working knowledge of PC hardware, Software, and basic network environments.
- Good working knowledge of AV equipment and associated software tools.
- BTEC or equivalent in a computer-related discipline.
- Ability to communicate through the medium of Welsh (oral and written).
Job Experience:
- Previous experience of AV support in an academic environment.
- Previous experience using IT Service Desk software to log issues/requests and ITIL.
- Previous experience working in Higher Education.
How to Apply For IT Service Desk Engineer UWTSD Lampeter UK Jobs:
If you meet these qualifications and are passionate and energetic about IT Service Desk engineering, we encourage you to apply for the position of IT Service Desk Engineer at the University of Wales Trinity Saint David USA. Visit apply now button below to apply.
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