Job Overview:
Deputy Head of Registry Student Records and Data London UK Jobs – We invite you to apply for Registry services is responsible for the efficient delivery and management of the student’s personal and academic record from enrolment through to award, the delivery of assessments, transcripts, student complaints and student disciplinary processes, statutory reporting, and interacting with a wide variety of stakeholders to provide advice and guidance on academic regulations.
We are a growing team committed to continuous improvement of processes and systems to enhance the student experience.
We are currently seeking a Deputy Head of Registry (Student Records and Data) to coordinate and manage operational support for the University’s student records and programme management, data returns and wider Registry functions.
Reporting to the Head of Registry, the post holder will manage all stages of student administration processes and student records including; enrolment, student record and programme management, processing of student change in circumstances (programme transfers, break in studies, withdrawals), student course selections, student attendance monitoring, transcripts and data returns (e.g. Office for Students (OfS) and student finance).
The role will also support the wider Registry team with assessments and central processes including; academic misconduct/appeals, complaints and extenuating circumstances.
| Job | Details |
| Posted Date | 04-June-2023 |
| Location | London, UK |
| Salary | Competitive |
| Employment Type | Permanent |
| Close Date | Open |
Job Responsibilities:
- In collaboration with the Head of Registry ensure efficient and effective operations for student records and data returns, providing high-quality customer service.
- Management of the student records system [Ellucian Quercus] to continually improve the system and devise and run regular reports and correspondence from the database to monitor data.
- Responsible for the development and maintenance of the programme, course and student records in Quercus, including; creating new programme/course records, maintenance of programme pathways and providing advice on structures of programmes and courses so that these can operate in line with regulations.
- Responsible for maintaining high standards of accuracy for student record and assessment record data across multiple systems, ensuring data processing meets agreed deadlines in order to deliver student and academic expectations.
- Ensure the drafting and update of user procedures for Student Records work.
- Overall responsibility and management of the full range of student record administration duties across the full academic cycle ensuring systems are maintained and updated, including but not limited to; creating and maintenance of individual student records, inputting large volumes of student data, programme and fees information is accurate, student record rollover, generating reports for Boards and data checking e.g. assessment marks.
- Oversee the processing of student change in circumstances forms such as program transfers, break-in studies, and withdrawals; update the student record system to reflect these changes in an accurate and timely manner and report where required.
- Manage enrolment and re-enrolment processes, ensuring student records are created and/or rolled forward following the outcome of progression boards and reviewing data to ensure compliance with regulatory requirements.
- Managing the production and dissemination of timely and comprehensive information to new and returning students regarding enrolment.
- Oversee reporting of student attendance, ensuring effective processes are in place for accurate data capture and for reporting as set out in university attendance, engagement, and welfare policies.
- Working closely with the Finance department in their management of the administration of tuition fee billing, outstanding balances, and SLC income.
- Produce accurate documentation such as student letters, academic transcripts, certificates of attendance, and confirmation of degree documentation for students.
- To manage and respond to student and faculty queries regarding student records and to resolve issues/problems/queries independently, escalating where necessary.
- With the Deputy Head of Registry (Assessments), oversee the administration of student misconduct cases, academic appeals, student complaints and extenuating circumstances processes and policies.
- Line management responsibility for Senior Registry Officer(s) and Registry Officer roles within the team, including responsibility for performance management, structure of duties, succession planning, and training of staff.
- To manage the general Registry mailboxes ensuring that enquiries are fully responded to in a timely, clear and empathetic manner, investigating where necessary to resolve issues that may arise.
- Understand, comply and advise staff and students on Registry processes, policies and systems; and proactively contribute to the continuous improvement of these.
- Contribute to key Registry activities such as participation in process improvement reviews, programme reviews, and events (graduation, prize giving).
Job Requirements:
- Proven track record of effective and results-driven problem-solving and decision-making.
- Good understanding of GDPR, Equality Act, and other legislation relevant to student support.
- Strong communication skills. Excellent verbal and written English.
- Excellent interpersonal skills, able to quickly build good working relationships with students, faculty, and professional service colleagues.
- Able to work with a high level of accuracy and attention to detail.
- Excellent organizational skills, including the ability to manage multiple tasks, work to tight deadlines, and prioritize workloads effectively.
- Ability to exercise sound judgment to deal with and resolve problems independently, seeking advice where appropriate.
- Ability to work as part of a team to deliver services and projects.
- Excellent IT skills, using Word, Excel, email, Internet, and databases.
- Ability to adapt and positively respond to rapid change.
- Ability to occasionally work weekends and outside of normal office hours.
Job Qualification:
The honours degree will be preferred.
Job Experience:
- Equivalent relevant experience.
- Experience working in Higher Education.
- Significant experience in managing student records systems to perform a range of administrative activities and functions across the student lifecycle.
- Sound knowledge and experience of student-based external returns to statutory and regulatory bodies such as HESA, OfS, and SLC.
- Demonstrable experience in data analysis, presenting findings accurately to support effective reporting of information.
- Line management experience and planning the workload of others.
- Experience in developing, documenting, and effectively communicating complex policies and procedures.
- Demonstrable experience in communicating with stakeholders of varying levels, both internal and external.
- Experience in managing committees and committee servicing.
- Significant experience working with students from a range of social, ethnic, and cultural backgrounds.
- Experience working in a fast-paced and rapidly developing organization.
How to Apply For Deputy Head of Registry Student Records and Data London UK Jobs:
If you meet these qualifications and are passionate and energetic about Deputy Head of Registry, we encourage you to apply for the position of Deputy Head of Registry Student Records and Data London UK Jobs. Visit apply now button below to apply.
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